Privacy Policy

Last Updated: May 6, 2025

We value the trust you place in us as a provider of professional printer repair and maintenance services. This Privacy Policy outlines our commitment to protecting your personal information and explains how we collect, use, share, and safeguard your data when you interact with our services, including our website, customer support, and repair services (collectively, the “Services”).

This policy is designed to be transparent and complies with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). The English version of this policy is legally binding, though translations may be provided for convenience.

1. About Us

We are a dedicated printer repair service, committed to delivering high-quality maintenance, repair, and support for a wide range of printing equipment. Our operations prioritize customer satisfaction and data protection. For any questions regarding this Privacy Policy or your privacy rights, please contact our Data Protection Officer (DPO) at admin@printhelpsupport.com or by mail at: Print Help Support., 1006 Corporate Business Park Noida Sector 142 Noida 201305.

2. Scope and Applicability

This Privacy Policy applies to all individuals who interact with our Services, including:

Visitors to our website or related landing pages (“Visitors”);
Customers who request repair services, maintenance, or support (“Customers”);
Business partners, vendors, or suppliers who engage with us contractually (“Partners”).

We act as the data controller for the personal information processed in connection with our Services. If you have concerns about how your data is handled, please reach out to our DPO.

3. Information We Collect

We collect information to provide, improve, and secure our Services. This information falls into two categories: personal information (data that can identify you) and non-personal information (data that cannot identify you).

3.1 Information You Provide

Contact Details: When you request a repair, contact our support team, or subscribe to our newsletter, we may collect your name, email address, phone number, or physical address.
Account Information: If you create an account to manage repair requests or track service history, we may collect your email address, username, and password.
Billing Information: When you pay for services, we collect payment details (e.g., credit card information) through secure third-party payment processors. We do not store full payment details ourselves.
Support Inquiries: Information provided when you contact us via forms, email, or phone, including the content of your inquiry and any feedback.
Business Partner Information: For Partners, we may collect professional details such as job title, company name, and work contact information for contractual purposes.

3.2 Information Automatically Collected

Online Identifiers: We may collect your IP address, browser type, or cookie data to understand how you interact with our website and to ensure functionality.
Device Information: Details about your device, such as operating system, device type (e.g., mobile or desktop), and language settings, to ensure compatibility with our Services.
Usage Data: Information about how you use our website or Services, such as pages visited, time spent, or clicks, to improve user experience.

4. How We Use Your Information

We use your information for the following purposes, based on your consent, our contractual obligations, or our legitimate interests:

Service Delivery: To process repair requests, schedule appointments, and manage customer accounts.
Communication: To respond to inquiries, send service updates, or provide transactional emails (e.g., appointment confirmations or billing receipts).
Improvement: To analyze usage trends and enhance our website, services, and customer support processes.
Marketing: With your consent, to send promotional materials or newsletters about our services. You can unsubscribe at any time via the link in our emails or by contacting our DPO.
Security and Fraud Prevention: To detect and prevent fraudulent activities, ensure the integrity of our Services, and protect customer data.
Legal Compliance: To meet legal or regulatory obligations, such as tax reporting or responding to lawful requests.

5. How We Share Your Information

We may share your information with trusted third parties to operate our Services, but only under strict confidentiality agreements. These third parties include:

Service Providers: Payment processors, hosting providers, and customer support platforms (e.g., ticketing systems like ZenDesk) that assist in delivering our Services.
Analytics Providers: Tools like Google Analytics to understand website usage and improve user experience.
Affiliated Companies: Our subsidiaries or parent companies, if any, for operational purposes.
Legal Authorities: When required by law, regulation, or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with assurances of continued privacy protections.

We do not sell your personal information for monetary gain. However, certain advertising practices (e.g., targeted ads via Google or social media platforms) may be considered “data sharing” under some jurisdictions. You can opt out of such practices through our website’s cookie settings or by contacting us.

6. Cookies and Web Technologies

Our website uses cookies and similar technologies to enhance functionality and user experience. Cookies help us remember your preferences, track website usage, and deliver personalized content. You can manage cookie preferences through our website’s cookie consent tool, except for strictly necessary cookies required for basic functionality. For more details, refer to our Cookie Policy, accessible via our website.

7. International Data Transfers

Your information may be processed or stored in countries outside your place of residence, such as the United States or the United Kingdom, where data protection laws may differ. We implement safeguards, such as standard contractual clauses, to ensure compliance with applicable privacy regulations and to protect your data during such transfers.

8. Data Security

We employ robust technical and organizational measures to protect your personal information, including encryption, access controls, and regular security reviews. While we strive to maintain the highest standards, no system is entirely immune to risks. If you have concerns about our security practices, please contact us at admin@printhelpsupport.com.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Know: Request information about the categories of personal data we collect, use, or share.
Right to Access: Obtain a copy of the personal information we hold about you.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Deletion: Request the deletion of your personal information, subject to legal exemptions.
Right to Data Portability: Receive your data in a reusable format or have it transferred to another provider.
Right to Opt-Out: Opt out of targeted advertising or data sharing for marketing purposes.
Right to Restrict Processing: Limit how we process your data in certain circumstances (e.g., EU/EEA/UK residents).
Right to Object: Object to processing based on our legitimate interests (e.g., EU/EEA/UK residents).
Right to Lodge a Complaint: File a complaint with your local data protection authority if you believe your rights have been violated.

To exercise these rights, please submit a verifiable request via:

Email: admin@printhelpsupport.com
Online Form: Available on our website
Mail: Print Help Support., 1006 Corporate Business Park Noida Sector 142 Noida 201305

We will respond within the timeframes required by applicable laws (e.g., 45 days for CCPA requests, with a possible 45-day extension). For California residents, you may make up to two access or portability requests within a 12-month period.

10. Special Jurisdictions

10.1 EU, EEA, and UK

In addition to the rights listed above, residents of the EU, EEA, or UK may:

Request restrictions on processing for specific purposes.
Lodge a complaint with a supervisory authority in their country of residence.

Our practices align with GDPR requirements for transparency and accountability.

10.2 California, USA

Under the CCPA/CPRA, California residents have the right to:

Know the specific pieces of personal information collected in the past 12 months.
Opt out of data “sales” (e.g., targeted advertising). Use the “Do Not Sell My Data” link on our website.
Non-discrimination for exercising privacy rights.

10.3 Canada

Canadian residents have rights under PIPEDA and Quebec’s Law 25, including access, correction, and deletion. You may also request details about third parties with whom we share your data.

11. Children’s Privacy

Our Services are not designed for individuals under 16. We do not knowingly collect personal information from children. If we discover such data, we will delete it promptly. If you believe we have collected information from a child, please contact us at admin@printhelpsupport.com.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, Services, or legal requirements. Significant changes will be communicated via our website or, if applicable, by email to customers with registered accounts. Your continued use of our Services after the effective date of any changes indicates your acceptance of the updated policy.

13. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact our Data Protection Officer:

Email: admin@printhelpsupport.com
Mail: Print Help Support., 1006 Corporate Business Park Noida Sector 142 Noida 201305

We are committed to addressing your inquiries promptly and transparently.