Last Updated: May 6, 2025
These Terms and Conditions (“Terms”) govern your use of the services and products provided by Print Help Support. (“we,” “us,” or “our”), including repair and maintenance services, parts, and any related offerings accessed through our website or directly through our customer service (collectively, the “Services”). By engaging with our Services, you agree to be bound by these Terms. Please read them carefully.
1. Scope and Acceptance
1.1 Applicability
These Terms apply to all transactions, including service requests, purchases of parts, or other offerings made through our website, in-person, or via our affiliates or authorized representatives.
1.2 Acceptance
By submitting a service request, placing an order, or otherwise engaging with our Services, you confirm your acceptance of these Terms. If you do not agree, please refrain from using our Services.
1.3 Legal Capacity
You represent that you have the legal capacity to enter into a binding contract. Our Services are not intended for individuals under 18 years of age without parental or guardian consent.
1.4 Modifications
We reserve the right to update these Terms at any time without prior notice. The version of the Terms in effect at the time of your engagement with our Services will apply. We encourage you to review the Terms periodically, as continued use of our Services after changes constitutes acceptance of the updated Terms.
2. Services and Orders
2.1 Service Descriptions
Descriptions of our Services, including repair options and parts, are provided on our website or through customer service. These descriptions are for informational purposes and do not constitute a binding offer. Images or illustrations are non-contractual.
2.2 Order Process
Submitting a request for Services or an order for parts constitutes an offer to engage with us under these Terms. We reserve the right to accept or decline your order at our discretion, including in cases of prior disputes or errors in the order details.
2.3 Customer Responsibility
You are solely responsible for selecting Services or parts compatible with your equipment. We are not liable for issues arising from incompatible selections, as you have full knowledge of your printer’s specifications and configurations.
2.4 Availability
While we strive to maintain availability of Services and parts as advertised, we cannot guarantee inventory or immediate service availability. We will notify you of any delays or unavailability as soon as practicable.
2.5 Errors
We reserve the right to correct any errors in pricing, descriptions, or availability before processing your order and will inform you promptly of any such corrections.
3. Pricing and Payment
3.1 Pricing
Prices for Services and parts are as listed on our website or provided by customer service at the time of your order, exclusive of additional fees such as shipping or taxes unless otherwise stated. Promotional offers are subject to specific terms and cannot be combined with other discounts unless explicitly permitted.
3.2 Price Changes
We may modify prices at any time without notice. The price applicable to your order is the one in effect at the time of submission.
3.3 Taxes
Prices include applicable taxes unless otherwise indicated. For orders shipped outside your jurisdiction, additional taxes or duties may apply, which are your responsibility.
3.4 Additional Costs
Shipping, handling, or service call fees, if applicable, will be clearly communicated before order confirmation. These costs are your responsibility unless otherwise agreed.
3.5 Payment Terms
Full payment is required before Services are rendered or parts are shipped, using the payment methods specified on our website or by customer service. We use secure payment processing with industry-standard encryption (e.g., 128-bit SSL) to protect your financial information.
3.6 Title
Ownership of any purchased parts transfers to you only upon full payment. Until payment is complete, we retain title to the products.
4. Delivery and Risk
4.1 Delivery Address
Parts are shipped to the street address you provide. You are responsible for verifying the accuracy of the delivery address and notifying us of any errors promptly.
4.2 Delivery Times
Delivery timelines are estimates and subject to change. We are not liable for delays caused by shipping carriers, suppliers, or other factors beyond our control.
4.3 Risk of Loss
Risk of loss or damage to parts transfers to you upon delivery to the specified address. For on-site Services, risk remains with us until the Service is completed.
5. Support and Technical Assistance
We offer technical support for our Services and parts as described on our website or in service agreements. Support availability may vary by service type, location, or product. For details, refer to the relevant service description or contact our customer service team.
6. Cancellation and Satisfaction Guarantee
6.1 Statutory Cancellation Rights
If you are a consumer, you may cancel your order within seven (7) days of receiving parts or completing a Service, subject to applicable consumer protection laws. To exercise this right, contact us within the cancellation period at admin@printhelpsupport.com.
6.2 Satisfaction Guarantee
We offer a satisfaction guarantee allowing cancellation within thirty (30) days of delivery or Service completion. To exercise this right, contact us within the guarantee period. Refunds will be processed within forty (40) days of receiving your cancellation notice, provided all conditions are met.
6.3 Refund Process
Refunds for cancellations under statutory rights or the satisfaction guarantee will be issued to the original payment method within the specified timeframes, less any applicable shipping or handling fees.
7. Returns
7.1 Return Procedure
To return parts under cancellation rights or the satisfaction guarantee, contact our customer service team for instructions. You must include all original packaging and documentation.
7.2 Condition of Returned Items
Returned parts must be unused, in their original condition, and packaged to prevent damage during transit. You are responsible for taking reasonable care of the items until they are received by us.
7.3 Return Costs
You are responsible for the cost of returning parts unless the return is due to our error (e.g., defective or incorrect items).
7.4 Risk of Loss
Risk of loss or damage to returned parts remains with you until we receive them.
8. Limited Warranty
8.1 Warranty Scope
We warrant parts against defects in materials or workmanship for thirty (30) days from receipt, unless otherwise specified. Services are warranted to be performed in a professional manner for the same period.
8.2 Warranty Limitations
This warranty does not cover defects caused by misuse, unauthorized repairs, or improper installation by you or a third party. It is limited to repair, replacement, or refund at our discretion.
8.3 Exclusions
Except as expressly stated, we provide no other warranties, whether express or implied, including warranties of merchantability or fitness for a particular purpose.
9. Data Protection
We collect, use, and protect your personal information in accordance with our Privacy Policy. By using our Services, you consent to such data practices.
10. Limitation of Liability
10.1 General Limitation
To the fullest extent permitted by law, we are liable only for direct, foreseeable losses caused by our breach of these Terms or negligence. We are not liable for indirect, incidental, or consequential damages, such as lost profits or data.
10.2 Exclusions
We do not exclude or limit liability for death, personal injury, or fraud resulting from our negligence or wilful misconduct.
11. Intellectual Property
Any software, documentation, or proprietary materials provided as part of our Services are licensed, not sold, and subject to applicable end-user license agreements. You may not copy, modify, or reverse-engineer these materials except as permitted by law or the relevant licensor’s terms.
12. General Provisions
12.1 Consumer Rights
These Terms do not affect your statutory rights under applicable consumer protection laws, which cannot be waived or limited by contract.
12.2 Assignment
You may not assign your rights or obligations under these Terms to a third party without our prior written consent. We may assign our rights to affiliates or successors.
12.3 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
12.4 Governing Law
These Terms and any disputes arising from your use of our Services are governed by the laws of the jurisdiction where you reside, without regard to conflict of law principles. Disputes will be resolved in the courts of that jurisdiction, subject to mandatory consumer protections.
12.5 Force Majeure
We are not liable for delays or failures to perform due to events beyond our reasonable control, such as natural disasters, strikes, or governmental supplier issues.
13. Contact Us
For questions, concerns, or to exercise your rights under these Terms, please contact our customer service team:
- Email: admin@printhelpsupport.com
- Phone: (800) 555-1234
- Mail: Print Help Support., 1006 Corporate Business Park Noida Sector 142 Noida 201305
We are committed to providing excellent service and resolving any issues promptly.